Last updated: October 11, 2026
VelvetWorld uses prepaid Coins. 1 Coin costs US$1.00. Coins are bought in bundles (10, 30, 50, 100 or 150) and are spent on chat messages, voice/video calls, gifts and optional subscriptions to a Model's exclusive content, at the rates shown in the app before you confirm.
Coins that have already been spent on messages, calls, gifts or subscriptions are not refundable, because the service was delivered at the time.
You may request a refund of a Coin purchase if all of the following are true: the request is made within 7 days of purchase, none of the Coins from that purchase have been spent, and the bonus free messages (if any) from that purchase are unused. Approved refunds are returned to the original payment method.
If you were charged but did not receive your Coins, were charged twice, or a call was cut off because of a fault on our side, contact us and we will either credit the Coins back or refund the charge after reviewing it.
Subscriptions are paid with Coins for a fixed period (monthly or yearly). They do not renew automatically and nothing is charged to your card for a renewal. You can simply choose not to subscribe again. A subscription that has started is not refundable.
Email support@velvetworld.net from your account email with your username, the date and amount of the purchase, and the reason. We reply within 3 business days. To close your account, use the same email address.
Please contact us before disputing a charge with your bank or card issuer — we resolve valid requests quickly. Accounts with a disputed charge may be suspended while it is reviewed. See our Dispute Resolution Policy.
If your account is closed for violating our Terms, unused Coins may be forfeited.